Refund & Cancellation Policy

At AajPay, we aim to provide fast, secure, and reliable Recharge & Bill Payment services. This Refund & Cancellation Policy explains when refunds are applicable and the process to be followed. By using AajPay, you agree to the terms listed below.

1. General Policy

All successful transactions are considered final. Once a recharge or bill payment is completed, it cannot be cancelled or reversed, as the amount is directly transferred to the respective operator or biller.

2. Refund Eligibility

Refunds are only applicable in the following scenarios:

• Amount deducted but recharge/bill payment failed.
• Pending transaction not confirmed by operator within 24 hours.
• Duplicate transaction due to server time-out.

In such cases, the amount will be refunded back to the same payment source or wallet within 7 working days.

3. Unused Wallet Balance

If a distributor/retailer deposits an advance amount in AajPay wallet but does not use it for more than 30 days, they may request a refund by emailing customer support.

Refund Processing Time: 15–20 working days (after approval).

4. Non-Refundable Services

The following transactions are not eligible for refund or cancellation:

• Mobile & DTH Recharge (successful)
• Utility bill payments (electricity, gas, water, postpaid)
• Insurance payments
• Fastag recharge
• Transactions involving third-party platforms

5. Important Notes

• Ensure correct mobile/DTH/biller details before payment.
• AajPay is not responsible for incorrect number/account entry by the user.
• Refund requests must be submitted through AajPay Support or Raise Complaint option.
• Bank/UPI reversal time may depend on your provider.

6. Contact & Support

For support regarding payment issues or refunds, contact:

Email: info@aajpay.in
Website: https://aajpay.in

© AajPay 2024 – All Rights Reserved